Refund and Returns Policy

At LORENZO PELLE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our policy below.

Returns & Exchanges

• Returns or exchanges are accepted within 7 days of receiving your order.
• The item must be unused, in its original condition, and returned with all original packaging.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or provide a suitable solution.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products (unless received damaged).
• Products damaged due to improper use or handling.
• Personalized or custom-made items.

Refunds

• Once your returned item has been inspected and approved, your refund will be processed.
• Refunds are issued using the original payment method whenever possible.
• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed method.

Return Shipping

• If the return is due to our error (wrong or defective item), LORENZO PELLE will cover the return shipping cost.
• If the return is for any other reason, the customer is responsible for the return shipping charges.

Contact Us

For any return or refund requests, please contact our customer support with your order number and details of the issue.